We have been right here to help with customers within these times

Virgin Money knows that peoples’ things change; you may also feel financial difficulties as a result of jobless, burns, disease, a natural disaster, and other unforeseen effect on your children money and/or costs.

If you find yourself worried about debt reputation and believe you’re battling or will get struggle to fulfill debt responsibilities, we could possibly manage to aid you.

How do we let?

In the event the economic products features changed and you are clearly incapable of spend your bank account(s), you might consult assistance of the finishing all of our On line Difficulty Form. Please be sure you have access to the new cellular matter you really have inserted with our company. A password would be taken to confirm their title before you can can also be follow the app.

Delight also provide facts about your income, costs and you may property easily accessible before you could commence the application. After you begin filling in your data, attempt to complete the application because you will getting unable to rescue and you may come back to the proper execution from the an afterwards phase.

If you fail to accessibility the net Adversity Application form, you might incorporate by the getting a copy of your PDF Hardship Form and chatting with in order to you at the or upload so you can all of us from the PO Container 3453 Sydney NSW 2001.

  • Citigroup Pty Ltd ABN 88 004 325 080 (« Citibank ») AFSL/Australian borrowing from the bank licence 238098 is the credit vendor and you will issuer of brand new Virgin Currency Mastercard. For individuals who keep most other Citigroup Credit cards, Ready Borrowing from the bank, Consumer loan tool (s) in addition to companion points your request for financial hardship guidance would-be put on all your membership.
  • When we have received your completed application form, a representatives tend to get in touch with one explore your role and you will alternatives which are often accessible to help you.
  • You aren’t necessary to render help records at the time your fill out the application. We are going to show whenever we online title loan in Illinois require support data files, these include but not simply for Financial Statements, proof money and you can/or medical certification.
  • If you’ve been otherwise are buying insurance policies on the your own Bank card membership(s) you might be permitted claim to your insurance carrier. Your account statement will indicate title of the insurer your need to contact. An agenda would not preclude you against obtaining pecuniary hardship guidance for those who still need it.
  • From the time i discover the consult that you need financial difficulty guidelines and you will for the procedure including the day you’re on a medication program, your cost background might be said since the ‘blank’ towards credit bureaus. This is fundamental practice when reporting for people sense financial hardship.
  • Your credit / membership may be frozen since i found the application getting difficulty guidelines, while acknowledged, in entire period you’re on pecuniary hardship. Power to transact post your financial Hardship guidance depends in your card otherwise membership status.

Currently used?

If we found your application, the Monetaray hardship Group will assess the job to determine qualification and alternatives, and will contact you to discuss the 2nd actions.

During this time period, if the things changes or you should discuss your application you could contact the Financial hardship Class on 1800 255 304 away from 9am-9pm, Saturday – Monday (Questionnaire go out) except personal getaways.

Supporting Documents

You are not needed to bring supporting data files during the time you complete the job. We shall show whenever we want support data.

Contact us

If you would like more info about we may end up being able to work with you when you are feeling monetary challenge in fulfilling your requirements, otherwise would like assistance with completing an application, please call us with the 1800 255 304 Friday so you’re able to Monday away from 9am so you’re able to 9pm AEST, leaving out personal vacations.

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